Franly Support

Release date: April 22, 2026This release focuses on polishing the Franly experience: Cleaner, more readable content when previewing and publishing posts A slimmer sidebar so your main content gets ...

  Platform Improvements Following customer feedback throughout 2025, we’ve introduced a series of enhancements designed to improve how teams navigate and use the Franly platform. These updates fo...

To ensure your team has a seamless experience using Franly and receives all critical communications, your IT department may need to "whitelist" (or "allowlist") our domain. This prevents important ...

Release Date: March 25, 2026This release is all about making your daily experience smoother, clearer, and more accessible—whether you’re managing files, navigating your profile, or keeping your wor...

Release date: March 4, 2026Release 2.6.0 is all about making file management and navigation smoother for both admins and end users. Selecting, downloading, and managing large sets of documents is n...

Release date: February 11, 2026Release 2.5.0 focuses on streamlining administrative workflows and improving mobile navigation efficiency. We've introduced powerful new "at-a-glance" management tool...

Release date: February 02, 2026This release focuses on significantly enhancing content discoverability and administrative control within the Franly platform. Users can now enjoy a more customizable...

Franly supports multiple login methods depending on your role and relationship to an organization within the platform. This ensures secure access while accommodating both internal team members and ...

By being logged in to the Help Center, you can access specific information regarding your requests for support throughout the platform. ✅ How to log in: When you reach the Help Center, click on Sig...

Our dedicated support team is here to assist you every step of the way. Whether you need technical help, want to share feedback, or have questions about our platform, reaching out is efficient and ...