Our dedicated support team is here to assist you every step of the way. Whether you need technical help, want to share feedback, or have questions about our platform, reaching out is efficient and straightforward. We prioritize your experience and aim to provide swift, effective solutions to ensure you can make the most of our platform.
In addition to the methods below, you can also get help by reaching out directly to support@franly.com.
📞 How to Contact Support Through the Platform:
- Navigate to the bottom right corner of the page and click the Support Button.
2. Enter your email and add your comment.
3. You can also use several tools to include additional information related to your comments by navigating the menu found in the top left of the page after clicking the Support Button:
- Highlight: Click and drag to select any area on your screen.
- Comment: Click anywhere on your screen to add a comment.
- Pen: You can use the Pen for free-form drawing in your screenshot.
- Arrow: Click and drag to create a pre-made arrow.
- Hide: Click and drag to hide your selection from view.
4. If your feedback requires a video explanation, click the camera icon below the comment section and upload your video.
5. Once you've added your comments and used the necessary tools, click the "Submit" button to send your feedback.
6. Once submitted, a support case will be created for you with all the information you provided, and our Support team will contact you to assist.
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