Whitelisting Franly

To ensure your team has a seamless experience using Franly and receives all critical communications, your IT department may need to "whitelist" (or "allowlist") our domain. This prevents important emails—like password resets, notification alerts, and platform updates—from being blocked by spam filters or corporate firewalls.

Overview

Franly relies on email communications and specific web assets to function correctly. If your organization has strict security protocols, our emails might end up in "Junk" folders, not arrive at all, or the platform may fail to load certain features (like images or documents).

Whitelisting ensures that:

• Notifications: Users receive timely alerts on franchisee performance and task updates.
• Security: Password reset and login verification emails arrive instantly.
• Performance: All platform assets (documents, scripts, and media) load correctly within your network.

1. Domains to Whitelist

Please provide your IT or System Administrator with the following domain to be added to your organization's Safe Senders or Approved list:

Email Domain: @franly.com

Platform URL: *.franly.com 

2. Email Whitelisting Instructions

Microsoft 365 / Exchange

• Access the Exchange Admin Center.
• Navigate to Mail flow > Rules.
• Click + Add a rule and select Bypass spam filtering.
• Name the rule (e.g., "Bypass Spam for Franly").
• Set "Apply this rule if..." to The sender domain is... and enter franly.com.
• Set "Do the following..." to Set the spam confidence level (SCL) to... and select Bypass spam filtering.
• Save and enable the rule.

Google Workspace (Gmail)

• Log in to the Google Admin console.
• Go to Apps > Google Workspace > Gmail > Spam, Phishing and Malware.
• In the Spam section, click Configure or Edit.
• Check the box for Bypass spam filters for messages received from addresses or domains within these approved senders lists.
• Create a new list or select an existing one, and add franly.com.
• Click Save.

3. Network & Firewall Whitelisting

If your users are experiencing issues navigating the platform (e.g., images not appearing or pages not loading), your network firewall may be blocking our web traffic.

👉 Ask your IT team to allow outbound traffic to:

• *.franly.com
• get.franly.com

Pro Tip: Check Your Junk Folder

If a user is still not receiving emails after the domain has been whitelisted, we recommend they check their individual Junk/Spam folder and right-click any Franly email to select "Never Block Sender" or "Move to Inbox." This helps train individual email clients to recognize our communications.

Need more help?

If your IT team requires specific IP addresses or additional technical specifications, please contact us at support@franly.com or open a ticket through the Help Center.