Managing Communications

The Communications section is your central hub for creating, viewing, and managing all posts on the platform.

✅ Before you Start

Ensure you are logged into the platform with the Admin role and have accessed the Admin space.

Then, navigate to the Communications section.

🔎 All Posts

In this area, you can view and manage existing posts and create new ones. Here are the key features:

• Sort Options: Organize posts by Title, Date, Author, or Status.
• Tags: Find related tags associated with each post.
• Actions: Access available actions for each post.
• View Featured Posts: Check this option to display posts that have been featured.
• Add Post: To create a new post, click the Add Post button above the list.

✍️ Creating and Publishing a Post

1. Click Add Post above the posts list.
2. Write your post and set who can see it under Post Visibility (see below).
3. Choose how to finish:
   • Save as Draft: saves your progress without showing the post to anyone, and takes you back to the posts list.
   • Publish: makes the post live for the selected roles, and takes you back to the posts list.
   • Preview: shows how the post will look before you publish it.
   • Cancel: leaves without saving.

👥 Choosing Who Can See a Post

Use the Post Visibility field to decide which roles can see the post.

• New posts are visible to All Roles by default.
• Select one or more roles to limit the post to those roles. Selecting a role automatically deselects All Roles.
• Selecting All Roles again clears the other roles. If you clear every selection, the post goes back to All Roles.
• The list shows the roles available in your workspace and any roles shared across your organization, in alphabetical order.

Users whose role isn’t selected won’t see the post in Communications, and they can’t open it from a direct link.

📧 Notifying Users About a New Post

To email users when you publish, check Send notification with publishing, below the Post Visibility field. Users in the selected roles will receive an email with the post’s title, subtitle and a Read New Post button that opens the post.

• The box is unchecked by default. If you leave it unchecked, the post is published without sending emails.
• Your choice is kept if you save the post as a draft first.
• After a post is published with notifications, the checkbox is grayed out. When you publish the post again, you choose who to notify instead (see Republishing a Post below).

Whether or not you send emails, everyone in the post’s audience also gets an in-app notification in Franly when the post is published: New Post "[post title]" is available, with a View post button that opens the post. People outside the audience aren’t notified.

🔁 Republishing a Post

When you publish a post that has already been published, for example after editing it, adding roles under Post Visibility, or moving it back to Draft, Franly asks who to notify:

• Only newly added roles: notifies just the roles you added since the last publish. Roles that were already notified aren’t notified again.
• Everyone again: notifies everyone in the post’s audience.
• No one: publishes the changes without sending notifications.

If you remove a role and add it back later, it counts as newly added.

⭐ Featuring a Post

Check Show as Featured Post to highlight a post on the Dashboard. There is no limit on how many posts you can feature, and you can feature posts with any visibility. Each user only sees the featured posts their role can access, newest first.

🔁 Publishing or Unpublishing from the Posts List

You can change a post’s status without opening it:

1. In the posts list, open the post’s three-dot menu.
2. Select Publish (shown for drafts) or Unpublish (shown for published posts).
3. Confirm in the pop-up.

The status badge updates right away, and a confirmation message appears at the top right. To open a post, click it in the list.

Publishing from the list follows the same notification rules as publishing from the post editor.

Note: Publishing and unpublishing posts requires a role with write access to Communications.

🔔 Notifications at a Glance

If a post is unpublished after people were notified, opening the notification shows that the post is no longer available.